Risk factor changes · UBER
What changed in Uber's risk factors
Item 1A (Risk Factors) of Uber's FY2025 10-K compared with its FY2024 10-K, sentence by sentence.
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- Our business depends on retaining and attracting high-quality personnel, and continued attrition, future attrition, or unsuccessful succession planning could adversely affect our business.
- Maintaining and enhancing our brand and reputation is critical to our business prospects.
- We are subject to climate risks, including physical and transitional risks, and if we are unable to manage such risks, our business may be adversely impacted.
- If we are unable to protect our intellectual property, or if third parties are successful in claiming that we are misappropriating the intellectual property of others, we may incur significant expense and our business may be adversely affected.
- Another example is in France, where the government is seeking social security contributions based on an allegation that Drivers are employees.
- The government issued a demand for contributions, which we are challenging and which is subject to ongoing discussions and engagement with authorities.
- As another example, in November 2025, the New Zealand Supreme Court ruled that four drivers are employees while logged into the Uber app.
- There are also a number of companies developing and introducing autonomous vehicles and technologies 12 that either are competing with us or may compete with us in the future, including Alphabet (Waymo), Amazon (Zoox), and Tesla.
- As of December 31, 2025, we had an accumulated deficit of $10.6 billion.
- In addition, changes in or increased enforcement efforts pursuant to certain laws and regulations, including immigration and labor and employment laws, or laws that require us to make changes to our platform that decrease accessibility, including removing access to our platform, or flexibility provided to Drivers in certain jurisdictions, may result in a decrease in the pool of Drivers, which may result in increased competition for Drivers or higher costs of attracting and maintaining Drivers.
- For example, our investments into and commercial partnerships with various autonomous mobility and/or autonomous delivery companies currently support the development and deployment of autonomous vehicle technology capable of operation in the United States and globally.
- Any material decline in the business of these entities would adversely affect the value of our assets and our financial results.
- For example, shifts in consumer behavior, including the use of new or emerging technologies, such as AI-enabled platforms and digital assistants, may disintermediate our relationship with consumers by controlling how our products are accessed, presented or selected, which could redirect demand to competitors and adversely affect our demand and growth.
- Our efforts to attract and retain high-quality personnel may be compounded by intensified restrictions on immigration or the availability of work visas.
- We use third-party open source software in connection with the development of our platform.
- As of December 31, 2025, we had U.S. state net operating loss carryforwards of $7.0 billion, including $6.0 billion with limited carryforward periods, an immaterial portion of which will expire beginning with the 2025 tax year if not utilized.
- The remaining $1.0 billion have an unlimited carryover period.
- As of December 31, 2025, we had foreign net operating loss carryforwards of $20.3 billion, including $961 million with limited carryforward periods, an immaterial portion of which will expire beginning with the 2025 tax year if not utilized.
- The remaining $19.3 billion have an unlimited carryover period.
- We obtained a favorable ruling in a judicial review, and the Hong Kong Transport Department has appealed the decision.
- In September 2024, a constitutional reform to the judiciary in Mexico was approved, establishing that judges will be elected by citizens starting in June 2025; such reform may result in greater uncertainty in litigation outcomes if new judges lack judicial experience.
- We expect that antitrust enforcement agencies (including the U.S.
- Department of Justice (the DOJ ) and the U.S.
- These government inquiries and investigations are time-consuming and require a great deal of financial resources and attention from us and our senior management.
- Brazil and India similarly passed national privacy laws establishing new rights for individuals, and responsibilities for companies that collect personal data, in 2018 and 2023, respectively.
- In addition, we are subject to regulations that prohibit the transfer of personal data to, or access to personal data from, certain countries, such as those implemented by the DOJ prohibiting the bulk transfer of U.S. persons sensitive personal data to specified countries, including China and its territories.
- Such prohibitions could adversely impact our business and operations.
- In the event we are unable to comply with such prohibitions, we could be subject to investigations, enforcement actions, criminal penalties, and other penalties that may be costly or that may impact our business.
- If any of these events were to occur, our business and financial results could be significantly disrupted and adversely affected.
- Drivers may become subject to increased licensing requirements, and we may be required to obtain additional licenses or cap the number of Drivers using our platform.
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- The mobility, delivery, and logistics industries are highly competitive, with well-established and low-cost alternatives that have been available for decades, low barriers to entry, low switching costs, and well-capitalized competitors in nearly every major geographic region. 9 To remain competitive in certain markets, we have in the past lowered, and may continue to lower, fares or service fees, and we have in the past offered, and may continue to offer, significant Driver incentives and consumer discounts and promotions.
- Our business depends on retaining and attracting high-quality personnel, and continued attrition, future attrition, or unsuccessful succession planning could adversely affect our business.
9Maintainingandenhancingourbrandandreputationiscriticaltoourbusinessprospects. - We may fail to offer autonomous vehicle technologies on our
platform,platform at competitive scale, fail to offer such technologies or scale on our platform before our competitors, or such technologies may fail to perform as expected, may be inferior to those offered by our competitors, or may be perceived as less safe than those offered by competitors or non-autonomous vehicles. - Our growing use of artificial intelligence ( AI ) and machine learning may present additional risks, including risks associated with algorithm development or use, the tools and data sets used, and/or a complex, developing regulatory environment.
- We are subject to climate
changerisks, including physical and transitional risks, and if we are unable to manage such risks, our business may be adversely impacted. - Increased attention to, and evolving expectations regarding
sustainabilityenvironmental and social matters may adversely impact our business, reputation and liabilities, including in the context of certain goals we have announced. - We may continue to be blocked from or limited in providing or operating our products and offerings in certain jurisdictions, and may be required to modify our business model in those jurisdictions as a result. 10 Our business is subject to numerous legal and regulatory risks that could have an adverse impact on our business and future prospects.
- We face risks related to our collection, use, transfer, disclosure, deletion and other processing of data, which have resulted and may result in investigations, inquiries, litigation, fines, legislative and regulatory action, and negative press about our privacy and data protection practices.
Ifweareunabletoprotectourintellectualproperty,orifthirdpartiesaresuccessfulinclaimingthatwearemisappropriatingtheintellectualpropertyofothers,wemayincursignificantexpenseandourbusinessmaybeadverselyaffected.10The market price of our common stock has been, and may continue to be, volatile or may decline steeply or suddenly regardless of our operating performance, and we may not be able to meet investor or analyst expectations.- If, as a result of legislation or judicial decisions, we are required to classify Drivers as
employees,employees (or as workers or quasi-employees where those statuses exist), we would incur significant additional expenses for compensating Drivers, including expenses associated with the application of wage and hour laws (including minimum wage, overtime, and meal and rest period requirements), employee benefits, social security contributions, taxes (direct and indirect), and potential penalties. - Additionally, we may not have adequate Driver supply as Drivers may opt out of our platform 11 given the loss of flexibility under an employment model, and we may not be able to hire a majority of the Drivers currently using our platform.
- Other examples of judicial decisions include a decision by the French Supreme Court that a driver for a third-party meal delivery service was under a subordinate relationship of the service, indicating an employment relationship,
adecisiondecisions by the French Supreme Court in 2020 and 2023 that reclassifiedantwo UberXDriverDrivers asanemployeeemployees (whichhasbeenwere followed by inconsistent appellate decisions regarding employeestatus),status, and, in July 2025, by two French Supreme Court decisions analyzing Uber s more recent model that concluded that the Drivers were independent contractors), decisions by several Swiss governmental bodies ruling that Drivers should be classified as employees for Swiss social security or regulatory purposes, a recent Spanish regulation of food delivery platforms that presumes employment status and a ruling in September 2021 by a Netherlands court that Mobility Drivers are employees within the meaning of the taxi collective bargaining agreement. - As another example, in December 2024, the Mexican Congress passed a bill to amend Mexico s Federal Labor
11Law and reclassify all mobility and delivery earners who make more than one minimum salary a month as employees, with traditional labor law rights, including sharing into the profits of the company. - In addition, if we are required to classify Drivers as employees, workers or quasi-employees, this may impact our current financial statement presentation including revenue, cost of revenue, incentives and promotions as further described in our significant and critical accounting policies in the section titled Critical Accounting Estimates included in Part II, Item 7 of this Annual Report on Form 10-K and Note 1 in the section titled Notes to the Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form
10-KfortheyearendedDecember31,2024.10-K. - As we and our competitors introduce new products and offerings, and as existing products and offerings evolve, we expect to become subject to additional competition.
- In addition, our competitors may adopt certain of our product or offering features, or may adopt innovations that Drivers, consumers, merchants, Shippers, and Carriers value more highly than ours, which would render our products or offerings less attractive or reduce our ability to differentiate our
products.products or offerings. - We also compete with other ridesharing companies, including certain of our minority-owned entities, for Drivers and riders, including Bolt, Didi,
Grab,Lyft, and Ola. - Our Delivery offering competes with numerous companies in the meal, grocery and other delivery space in various regions for Drivers, consumers, and merchants, including DoorDash,
Deliveroo,Glovo,Instacart, Gopuff, Rappi,iFood,Delivery Hero, Just Eat Takeaway, and Amazon. - Robinson, Total Quality Logistics, RXO, XPO, Echo Global Logistics,
DHL,andNEXTTrucking.DHL. - Further, some of our current or potential competitors have, and may in the future continue to have, greater resources and access to larger Driver, consumer, merchant, Shipper, or Carrier bases in
aparticular geographicmarket.markets. - As a result, such competitors may be
12able to respond more quickly and effectively than us in such markets to new or changing opportunities, technologies, consumer preferences, regulations, or standards, which may render our products or offerings less attractive. - These investments or strategic transactions, along with other competitive advantages discussed above, may allow our competitors to compete more effectively against us and continue to lower their prices, offer Driver incentives or consumer discounts and promotions, or otherwise attract Drivers, consumers, merchants, Shippers, and 13 Carriers to their platform and away from ours.
- In
13addition, we sometimes introduce new products that we expect to add value to our overall platform and network but which we expect will generate lower Gross Bookings per Trip or a lower Revenue Margin. - In addition, if we are unable to provide high-quality support to platform users or respond to reported incidents, including safety incidents, in a timely and acceptable manner, our ability to 14 attract and retain platform users could be adversely affected.
- We also take certain measures to protect against fraud, help increase safety, and prevent privacy and security breaches, including terminating access to our platform for users with low ratings or reported incidents, and imposing certain qualifications for Drivers and merchants, which may damage our relationships with
14platform users or discourage or diminish their use of our platform. - Our Driver qualification and background check process varies by jurisdiction, and there have been allegations, including from regulators, legislators, prosecutors, taxicab owners, and consumers, and raised by private plaintiffs in courts, that our background check process is insufficient or inadequate.
- Public responses to our safety reports or any future safety reports or similar public reporting of safety incidents claimed to have occurred on our platform, which may include disclosure of reports provided to regulators and other government authorities, as well as public responses to any third-party 15 assessments of our civil rights impact, may continue to result in positive and negative media coverage, increased regulatory scrutiny, and litigation, and could adversely affect our reputation with platform users.
- While we have taken significant steps to rehabilitate our brand and reputation, the successful rehabilitation of our brand will depend largely on maintaining a good reputation, minimizing the number of safety incidents, continuing an improved culture and workplace practices, improving our compliance programs, continuing to invest in safety features and improvements, maintaining a
15high quality of service and ethical behavior, and continuing our marketing and public relations efforts. - If we fail to offer autonomous vehicle technologies on our platform at competitive scale or fail to offer such technologies or scale on our platform before our competitors, or if such technologies fail to perform as expected, are inferior to those offered by our competitors, or are perceived as less safe than those offered by competitors or non-autonomous vehicles, our financial performance and prospects would be adversely impacted.
- Several
companiesotherthanAurora,companies, including Waymo, Tesla, and Zoox (a subsidiary of Amazon),Motional,AvrideandNuro,are developing autonomous vehicle technologies in the United States, either alone or through collaborations with car manufacturers, as are similar companies globally, and we expect that they will use such technology to further compete with us in the mobility, delivery, or logistics industries. - In the event that our competitors bring autonomous vehicles to market before we are able to offer autonomous vehicles on our platform, deploy their autonomous vehicles on ridesharing, delivery or logistics platforms other than ours, or their technology is or is perceived to be superior to the technology of parties with which we partner to offer autonomous vehicles on our platform, or their infrastructure or operational expertise in support of autonomous vehicles is or is perceived to be superior or more efficient or profitable than offerings on our platform, they may be able to leverage such technology to compete more effectively with us, which would adversely impact our financial performance and our prospects.
- Federal and state government
regulationsregulations, or their equivalents abroad, specifically designed to govern autonomous vehicle operation, testing and/or manufacture are developing. - These regulations could include requirements that delay or limit our ability to 16 offer autonomous vehicles on our platform.
- As of December 31,
2024,2025, we had approximately31,10034,000 global employees, of whom approximately18,00020,300 were located outside the United States. - Moreover, in order to optimize our organizational structure, we have implemented several reductions in workforce and restructurings, and may in
16the future implement other reductions in workforce. - For example, due to our significant growth, especially with respect to
ourhigh-growthemergingofferingslikeDeliveryandFreight,offerings, we face challenges in timely and appropriately designing controls in response to evolving risks of material misstatement. - We are not able to control or predict the actions of platform users and third parties, either during their use of our platform or otherwise, and we may be unable to protect or provide a safe environment for Drivers and consumers as a result of certain actions by 17 Drivers, consumers, merchants, Carriers, and third parties.
- For example,
17in Latin America, there have been numerous reports of Drivers and consumers being victimized by violent crime, such as armed robbery, violent assault, and rape, while taking or providing a trip on our platform. - In addition, the growth of our Delivery offering and launch of lower-cost product types has led to an increase in Drivers and consumers on two wheel vehicles such as
scootersandscooters, bicycles, motorbikes, and motorcycles, who are more vulnerable road users and face a more severe level of injury in the event of a collision than that faced while driving in a vehicle. - It is also possible that products and offerings developed by others will render our 18 products and offerings noncompetitive or obsolete.
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- As of December 31,
2024,2025, we operated in over 70 countries. - These risks include, among others: operational and compliance challenges caused by distance, language, and cultural differences; the resources required to localize our business, which requires the translation of our mobile app and website into foreign languages and the adaptation of our operations to local practices, laws, and regulations and any changes in such practices,
18laws, and regulations; laws and regulations more restrictive than those in the United States, including laws governing competition, pricing, payment methods, Internet activities, transportation services (such as taxis and vehicles for hire), transportation network companies (such as ridesharing), logistics services, payment processing and payment gateways, real estate tenancy laws, tax and social security laws, employment and labor laws, driver screening and background checks, licensing regulations, email messaging, privacy, location services, collection, use, processing, or sharing of personal information, ownership of intellectual property, AI, and other activities important to our business; competition with companies or other services (such as taxis or vehicles for hire) that understand local markets better than we do, that have pre-existing relationships with potential platform users in those markets, or that are favored by government or regulatory authorities in those markets; differing levels of social acceptance of our brand, products, and offerings; differing levels of technological compatibility with our platform; exposure to business cultures in which improper business practices may be prevalent; legal uncertainty regarding our liability for the actions of platform users and third parties, including uncertainty resulting from unique local laws or a lack of clear legal precedent; difficulties in managing, growing, and staffing international operations, including in countries in which foreign employees may become part of labor unions, employee representative bodies, or collective bargaining agreements, and challenges relating to work stoppages or slowdowns; fluctuations in currency exchange rates; managing operations in markets in which cash transactions are favored over credit or debit cards; regulations governing the control of local currencies that impact our ability to collect fares on behalf of Drivers and remit those funds to Drivers in the same currencies, as well as higher levels of credit risk and payment fraud; adverse tax consequences, including the complexities of foreign value added and digital services tax systems, and restrictions on the repatriation of earnings; increased financial accounting and reporting burdens, and complexities associated with implementing and maintaining adequate internal controls; difficulties in implementing and maintaining the financial systems and processes needed to enable compliance across multiple offerings and jurisdictions; import and export restrictions and changes in traderegulation;regulation, including tariffs; political, geopolitical, social, and economic instability abroad, war, including the conflict between Russia and Ukraine and conflicts in the Middle East, terrorist attacks and security concerns in general, and societal crime conditions that harm or disrupt the global economy and/or can directly impact platform users; 19 public health concerns or emergencies, including pandemics and other highly communicable diseases or viruses, outbreaks of which have from time to time occurred in various parts of the world in which we operate; and reduced or varied protection for intellectual property rights in some markets. - While this could enhance the value of our ownership interest in these companies, our business, financial condition, operating results, and prospects would be adversely affected by such expansion.
19Anymaterialdeclineinthebusinessoftheseentitieswouldadverselyaffectthevalueofourassetsandourfinancialresults. Furthermore,In addition, we may be required to sell these assets at a time at which we would not be able to realize what we believe to be the long-term value of these assets.- If we are unable to achieve sustained profits, our prospects would be adversely affected and investors may lose some or all of the value of their investment. 20 If our growth slows more significantly than we currently expect, we may not be able to maintain profitability, which would adversely affect our financial results and future prospects.
- We believe that our growth depends on a number of factors, including our ability to: grow supply and demand on our platform; increase existing platform users activity on our platform; continue to introduce our platform to new markets; provide high-quality support to Drivers, consumers, merchants, Shippers, and Carriers; expand our business and increase our market share and category position; compete with the products and offerings of, and pricing and incentives offered by, our competitors; develop new products, offerings, and technologies; keep up with technological developments; identify and acquire or invest in businesses, products, offerings, or technologies that we believe could complement or expand our platform; penetrate suburban and rural areas and increase the number of rides taken on our platform outside metropolitan areas;
20reduce the costs of our Mobility offering to better compete with personal vehicle ownership and usage and other low-cost alternatives like public transportation, which in many cases can be faster or cheaper than any other form of transportation; maintain existing local regulations in key markets where we operate; enter or expand operations in some of the key countries in which we are currently limited by local regulations, such as Argentina, Germany, Italy, Japan, South Korea, and Spain; and increase positive perception of our brand. WeIn addition, we expect to continue to incur significant expenses, and if we cannot increase our revenue at a faster rate than the increase in our expenses, we will not achieve or maintain profitability.- In
2024,2025, we generated 15% of our Mobility Gross Bookings from trips that either started or were completed at an airport. - As a 21 result of this concentration, our operating results are susceptible to existing regulations and regulatory changes that impact the ability of drivers using our platform to provide trips to and from airports.
- Our
businessdependsonretainingandattractinghigh-qualitypersonnel,andcontinuedattrition,futureattrition,orunsuccessfulsuccessionplanningcouldadverselyaffectourbusiness.21Oursuccess depends in large part on our ability to attract and retain high-quality management, operations, engineering, and other personnel who are in high demand, are often subject to competing employment offers, and are attractive recruiting targets for our competitors. ChallengesIn addition, challenges related to our historical culture and workplace practices and negative publicity we experience have in the past led to significant attrition and made it more difficult to attract high-quality employees.- We collect, use, and process a variety of personal data, such as email addresses, mobile phone numbers, profile photos, location information, drivers license numbers and Social Security
numbersofDrivers,numbers, consumer payment card information, and Driver and merchant bank account information. - Any failure to prevent or mitigate security breaches or improper access to, or use, acquisition, disclosure, alteration or destruction of, any such data 22 could result in significant liability and a material loss of revenue resulting from the adverse impact on our reputation and brand, a diminished ability to retain or attract new platform users, and disruption to our business.
- Any failure by such
thirdpartythird-party providers to prevent or mitigate security breaches or improper access to, or use, acquisition, disclosure, alteration, or destruction of, such data could have similar adverse consequences for us. - The accessed data included the names, email addresses, mobile phone
22numbers, and drivers license numbers of approximately 600,000 Drivers, among other information. - Our efforts on this front may be unsuccessful as a result of, for example, software bugs or other technical malfunctions; employee, contractor, or vendor error or malfeasance; government surveillance; or other threats that evolve, and we may incur significant costs in protecting against or remediating 23 cyberattacks.
- Any actual or perceived failure to maintain the performance, reliability, security, and availability of our products, offerings, and technical infrastructure to the satisfaction of platform users, shareholders and certain regulators would likely harm our reputation and result in loss of revenue from the adverse impact to our reputation and brand, disruption to our business,
andourdecreased ability to attract and retain Drivers, consumers, merchants, Shippers, andCarriers.Carriers, and subject us to regulatory scrutiny or legal liability. - For example, some product changes in California have resulted in, and may continue to result in, reduced demand for rides and reduced supply of Drivers on our platform, Driver dissatisfaction, and adverse
23impacts on the operation of our platform. - In certain jurisdictions, including India, Brazil, and Mexico, as well as certain other countries in
LatinNorth and South America, Europe, the Middle East, and Africa, we allow consumers to use cash to pay Drivers the entire fare of rides and cost of meal deliveries (including our service fee from such rides and meal or grocery deliveries). - In
2024,2025, cash-paid trips accounted for approximately 6% of our global Gross Bookings. - This percentage may increase in the
future,particularlyinthemarketsinwhichCareemoperates.future. - In certain jurisdictions such as Brazil, serious safety incidents resulting in robberies and violent, fatal attacks on Drivers while using our platform have been reported. 24 If we are not able to adequately address any of these concerns, we could suffer significant reputational harm, which could adversely impact our business.
- Loss or material modification of our
creditcardpayment acceptance privileges could have an adverse effect on our business and operating results. - In
2024,62%2025, more than 75% of our Gross Bookings were paid byeithercredit card, debit card ordebitcard.digital wallet. - As such, the loss of our
creditcardpayment acceptance privileges would significantly limit our business model. - The Standard is a comprehensive set of requirements for enhancing payment account data security developed by the PCI Security Standards Council to
24help facilitate the broad adoption of consistent data security measures. - The loss of our
creditcardpayment acceptance privileges for any one of these reasons, or the significant modification of the terms under which we obtaincreditcardpayment acceptance privileges, may have an adverse effect on our business, revenue, and operating results. - Our growing use of
artificialintelligence(AI)(including machine learning) in our business and offerings presents additional risks. - Europe, 25 the United States and other countries are enacting or may consider comprehensive legal compliance frameworks specifically for AI, which is a trend that may increase now that European lawmakers have passed the first such framework, the European Artificial Intelligence Act ( AI Act ), which came into effect in August 2024.
- The rapid evolution of AI may require us to allocate additional resources to help implement AI ethically in order to minimize unintended or harmful impacts, and may also require us to make additional investments in the development of proprietary datasets, machine learning models or other systems, which may be costly.
25Wearesubjecttoclimatechangerisks,includingphysicalandtransitionalrisks,andifweareunabletomanagesuchrisks,ourbusinessmaybeadverselyimpacted. - We face
climatechange-relatedclimate-related physical and transition risks, which include risks associated with market shifts toward more sustainable or renewable forms of energy and energy conservation. - In the context of our business, this includes market shifts toward electric vehicles ( EVs
)), investing in the transition to operating high-power fast-charging infrastructure for autonomous vehicles, and lower carbon business models,andwhich carry a potentialincreasedof increasing energycosts.costs and emissions, despite advancing fleet electrification. - If we fail, or are perceived to fail, to keep up with these market shifts, including changes in consumer preferences and evolving stakeholder expectations, we may lose customers or face criticism or public scrutiny, from the
mediamedia, or ourstakeholders,stakeholders or others, and our business, reputation, financial condition and results of operations could be adversely affected. - Physical climate
changerisks include risks related to extreme weather events or natural disasters, and include extreme storms and temperatures, flooding, droughts, freezes, wildfires, earthquakes and tsunamis, as well as chronic changes such as sea-level rise. - While we and third parties may take various actions to mitigate business risks associated with
climatechange,climate-related events, this may require incurring substantial costs and may not be successful, due to, among other things, the uncertainty associated with the longer-term projections associated with managing climate risks. - Additionally, we are or may become subject to emerging environmental and social laws and regulations, including climate policies
suchasCaliforniasclimate-relateddisclosurelegislation(SB219)and regulations adopted inCaliforniaCalifornia, including for example, in May 2021 requiring 90% of vehicle miles traveled by rideshare fleets in California to have been in zero emission vehicles by 2030, with interim targets beginning in 2023. - In addition, Drivers may be subject to climate-related policies that indirectly impact our business, such as the Congestion Charge Zone and Ultra Low Emission Zone schemes adopted in London that impose fees on drivers
infossil-fueledvehicles,that do not meet specified emissions standards, which may impact our ability to attract and maintain Drivers on our platform, and to the extent we experience Driver supply constraints in a given market, we may need to increase Driver incentives. - Increased attention to, and evolving expectations regarding
sustainabilityenvironmental and social matters may adversely impact our business, reputation and liabilities, including in the context of certain goals we have announced. - We have taken, and may continue to take, certain environmental and social actions, including
theestablishmentofenvironmentalandsocialgoals,includingthose that relate toclimatechangeelectrification and waste reduction goals and other social matters. - Our ability to meet our
environmentalelectrification andsocialwaste reduction related goals is dependent on many external factors, including such factors as rapidly changing regulatory developments, governmental or political shifts, policies and related interpretation, action from policymakers and the widerautoindustry, advances in technology such as battery storage, industry-wide investment, sufficient packaging 26 alternatives, as well as the availability, cost and accessibility of EVs to Drivers, and the availability of critical EV charging infrastructure that can be efficiently accessed byDrivers;progresshasbeenmade,butwithoutmoreaggressiveaction,wecannotachieveallofourgoals.Drivers. - All of our
climatechange-relatedelectrification and waste reduction related goals are intentionally challenging, and are therefore subject to risks, uncertainties, third party information or action, and conditions, many of which are outside of our control. - Progressing towards our
climateelectrification and waste reduction related goals requires us to invest significant effort, resources, and management time, and circumstances may arise, including those beyond our control, that may require us to revise our timelines and/orclimategoals. WhileFor example, while progress has been made, we did not achieve some of our 2025 goals, and our 2030 goals will remain out of reach without more aggressive action from policymakers and the widerautoindustry,wemaynotbeabletoachieveallofour2025goalsasoriginallyanticipated.industry.- There can be no assurances that our goals will be achieved in the manner we currently intend or at all, and any failure or perceived failure to meet regulatory requirements related to
climatechange,climate-related events, or to meet our statedclimatechangegoals(orotherenvironmentalelectrification andsocialgoals)waste reduction related goals on the timeframe we announced, or at all, could have an adverse impact on our costs and ability to operate, result in litigation, as well as harm our brand, reputation, and consequently, our business. - In addition, our
climategoalselectrification and waste reduction related goals, are also subject to certain assumptions, estimations, methodologies, and third-party information that we believed to be reasonable at the time, but which may subsequently be determined to be erroneous, insufficient, incomplete,26inaccurateinaccurate, or otherwise misaligned with stakeholder expectations. - Any failure or perceived failure to satisfy evolving stakeholder expectations regarding our
climateelectrification and waste reduction related goals and environmental and social reporting may harm our reputation and impact relationships with certain investors and other stakeholders. - A deterioration of general macroeconomic conditions, including slower growth or recession, 27 inflation and higher interest rates, changes in labor market dynamics, or decreases in consumer spending power may harm our results of operations.
- Alternatively, if economic conditions improve, it could lead to Drivers obtaining additional or alternative opportunities for work, which could negatively impact the number of Drivers on our platform, and thereby reduce our
27network liquidity. - Factors such as inflation, increased fuel prices, and increased vehicle purchase, rental, insurance, or maintenance costs, including increased prices of new and used vehicle parts as a result of recent tariffs, global supply chain challenges, and increased fuel prices as result of the conflict between Russia and Ukraine and the conflict in the Middle East, have and may continue to increase the costs incurred by Drivers and Carriers when providing services on our platform.
- If iOS users do not grant us such permission, our ability to target those users for advertisements and to measure the effectiveness of such 28 advertisements may be adversely affected, which could decrease the effectiveness of our advertising, and increase our costs to acquire and engage users on our platform.
- One of the most important features of our platform is its broad interoperability with a range of devices, operating systems, and
28third-party applications. - For certain payment methods, including
creditandcredit, debit cards, and digital wallets, we generally pay interchange fees and other processing and gateway fees, and such fees result in significant costs. - In addition, if we are unable to scale our data 29 storage and computational capacity sufficiently or on commercially reasonable terms, our ability to innovate and introduce new products on our platform may be delayed or compromised, which would have an adverse effect on our growth and business.
- Our use of third-party open source software could adversely affect our ability to offer our products and offerings and subjects us to possible litigation.
29Weusethird-partyopensourcesoftwareinconnectionwiththedevelopmentofourplatform. - As of December 31,
2024,2025, we had total outstanding indebtedness of$9.6$10.6 billion aggregate principal amount. - In addition, up to approximately $128 million of Careem Convertible Notes remain subject to future issuance to Careem stockholders as of December 31,
2024.2025. - In particular, we may need to incur additional debt to finance the purchase of autonomous vehicles or infrastructure to support autonomous vehicles, and such financing may not be available to us on attractive terms or at all.
- We cannot assure you that our business will 30 generate sufficient cash flow from operations or that future financing will be available to us in amounts sufficient to enable us to make required and timely payments on our indebtedness, or to fund our operations.
- In addition, under certain of our existing debt instruments, we and certain of our subsidiaries are subject to limitations regarding our business and operations, including limitations on incurring additional indebtedness and liens, limitations on certain consolidations,
30mergers, and sales of assets, and restrictions on the payment of dividends or distributions. - Furthermore, our future income taxes could be adversely affected by earnings being lower than anticipated in jurisdictions that have lower statutory tax rates and higher than anticipated in jurisdictions that have higher statutory tax rates,
changesinthevaluationallowanceonourU.S.andNetherlands'deferredtaxassets,or changes in tax laws, regulations, or accounting principles. - As a result of the large and expanding scale of our international business activities, many of these changes to the taxation of our activities could increase our worldwide effective tax rate and harm our financial position, operating 31 results, and cash flows.
- As of December 31,
2024,2025, we had U.S. federal net operating loss carryforwards of$176$43 million that begin to expire in 2031 and$8.2$4.1 billion that have an unlimited carryover period. - The process of integrating an acquired company, business, or technology or acquired personnel into our company is subject to various risks and challenges, including: diverting management time and focus from operating our business to acquisition integration; disrupting our ongoing business operations; platform user acceptance of the acquired company s offerings; implementing or remediating the controls, procedures, and policies of the acquired company; 32 integrating the acquired business onto our systems and ensuring the acquired business meets our financial reporting requirements and timelines; retaining and integrating acquired employees, including aligning incentives between acquired employees and existing employees, managing cultural differences between acquired businesses and our business, as well as managing costs associated with eliminating redundancies or transferring employees on acceptable terms with minimal business disruption;
32maintaining important business relationships and contracts of the acquired business; integrating the brand identity of an acquired company with our own; integrating companies that have significant operations or that develop products where we do not have prior experience; liability for pre-acquisition activities of the acquired company; litigation or other claims or liabilities arising in connection with the acquisition or the acquired company; and impairment charges associated with goodwill, long-lived assets, investments, and other acquired intangible assets. - In certain jurisdictions, including
expansionmarketssuchasArgentina, Germany, Italy, Japan, South Korea, and Spain, our ridesharing business model has been blocked, capped, or suspended, or we have been required to change our business model, due primarily to laws and significant regulatory restrictions in such jurisdictions. - In August 2018, the New York City Council voted to approve various measures to further regulate our business, including driver earning rules, licensing requirements, and a one-year freeze on new for-hire vehicle licenses for ridesharing services like those enabled via our platform; the freeze on for-hire vehicle licenses remains. 33 Additionally, in November 2019, a ballot measure to impose a surcharge on ridesharing trips in San Francisco was passed by voters in San Francisco and such surcharge took effect on January 1, 2020.
- In addition, in March 2022, a Washington state bill was signed into law establishing a minimum pay standard for drivers providing services on our platform, and other jurisdictions have in the past considered or may consider regulations which would implement minimum wage requirements or permit drivers to negotiate for
33minimum wages while providing services on our platform. - As of December 31,
2024,2025, our platform is available in more than 15,000 cities in over 70 countries. - For example, as we expand our offerings in new areas, such as non-emergency medical transportation, we may be subject to additional healthcare-related federal and local and state laws and regulations.
- Additionally, proposed ridesharing regulations in Egypt and other jurisdictions may require us to share certain personal data with government authorities to operate our app, which we may not be willing to provide. 34 Our failure to share such data in accordance with these regulations may result in government authorities assessing significant fines or penalties against us or shutting down our or Careem s app in Egypt on either a temporary or indefinite basis.
- These include individual,
34multiple plaintiff, and putative class and class action claims for alleged violation of laws related to, among other things, transportation, competition, advertising, consumer protection, fee calculations, personal injuries, privacy, intellectual property, product liability, discrimination, safety, and employment. - For example, complaints have been filed in several jurisdictions, including in the United States and
Germany,Brazil, alleging that our business practices violate applicable antitrust and/or competition laws. Weexpectthatantitrustenforcementagencies(includingtheDOJandtheFTC)Federal Trade Commission (the FTC )) will continue to closely scrutinize merger activity, with a particular focus on the technology sector, and there can be no assurance that proposed, completed or future mergers, acquisitions and divestitures will not be the subject of an investigation or enforcement action by the DOJ, the FTC or another antitrust enforcement agency.- In addition, Uber Payments B.V. has notified De Nederlandsche Bank that it will provide such services on a cross-border passport basis into other 35 countries within the EEA.
- If we are denied payment or other financial licenses or such licenses are revoked, we could be forced to cease or limit
35business operations in certain jurisdictions, including in the EEA, and even if we are able to obtain such licenses, we could be subject to fines or other enforcement action, or stripped of such licenses, if we are found to violate the requirements of such licenses. - These laws govern, among other things, money transmission, prepaid access instruments, electronic funds transfers, anti-money laundering, counter-terrorist financing, banking, systemic integrity risk assessments, security of payment processes, financial products and services, and import and export restrictions.
- We currently are subject to a number of inquiries, investigations, and requests for information from the DOJ, FTC, other federal, state and local government agencies and other foreign government agencies, the adverse outcomes of which could harm our business.
- Those inquiries and investigations cover a broad range of matters, including but not limited to, our business practices, such as fees, driver and courier earnings, consumer pricing, earner benefits, and related disclosures, financial products that may be offered by our partners on our platform, policies and practices related to
useofourplatformbyconsumerswithdisabilities,relationshipswiththirdparties,dataprivacypractices,anddataprivacysafety incidents, andsecurityincidents.compliance with federal or state anti-discrimination laws. - These issues may continue to lead to costly and
time-consumingtime- 36 consuming regulatory investigations and litigation from other government entities, as well as potentially material fines and penalties imposed by other U.S. and international regulators. - We are also subject to inquiries and investigations by government agencies related to certain transactions we have entered into in the United States and other countries.
36Thesegovernmentinquiriesandinvestigationsaretime-consumingandrequireagreatdealoffinancialresourcesandattentionfromusandourseniormanagement. - We face risks related to our collection, use, transfer, disclosure, deletion and other processing of data, which could result in investigations, inquiries, litigation, fines, legislative and regulatory action, and negative press about our privacy and data protection practices.
- Any failure by such
thirdpartythird-party providers to prevent or mitigate security breaches or improper access to, or use, acquisition, disclosure, alteration, or destruction of, such data could have similar adverse consequences for us. - This risk is enhanced in certain jurisdictions with stringent privacy laws and, as we expand our products, offerings, and operations domestically and internationally, we have been, and may continue to
becomebecome, subject to amended or additional laws that impose substantial additional obligations related to data privacy and security. - Decisions based on AI or on automated processing of data, or insufficient disclosures regarding this processing, have and could impair our
businessbusiness, and have and could subject us to lawsuits, regulatory investigations or other harm. - The GDPR further provides that EU member states may institute additional laws and regulations impacting the processing of personal data, including (i) special categories of personal data (e.g., racial or ethnic origin, political opinions, and religious or philosophical 37 beliefs) and (ii) certain decisions based solely on automated processing, including profiling.
- For example, the California Consumer Privacy Act ( CCPA ), which provided new privacy rights for
37consumers and new operational requirements for businesses, went into effect in January 2020. - These laws may be subject to amendments and regulations that may change over time, or result in additional follow-on laws such as the California Privacy Rights Act
(CPRA)passed in California in November 2020. - Adverse litigation judgments or settlements resulting from legal proceedings in which we may be involved could expose us to monetary damages or limit our ability to operate our business. 38 We have in the past been, are currently, and may in the future become, involved in private actions, collective actions, investigations, and various other legal proceedings by Drivers, consumers, merchants, Shippers, Carriers, employees, commercial partners, competitors or, government agencies, among others.
- We are currently party to various legal and regulatory matters that have arisen in the normal course of business and include, among others, alleged independent contractor misclassification claims, Fair Credit Reporting Act ( FCRA ) claims, alleged background check violations, pricing and advertising claims, unfair competition claims, intellectual property claims, employment discrimination and other employment-related claims, Americans with Disabilities
ActAct, ( ADA ) claims, data and privacy claims, securities claims, antitrust claims, personal injury claims, claims related to safety practices, challenges to regulations, and other matters. - Additional compliance requirements may compel us to revise or expand our compliance program, including the procedures we use to verify the identity of platform users and monitor international and domestic transactions.
39Driversmaybecomesubjecttoincreasedlicensingrequirements,andwemayberequiredtoobtainadditionallicensesorcapthenumberofDriversusingourplatform. - We may be subject to liability for the means we use to attract and onboard Drivers. 39 We operate in an industry in which the competition for Drivers is intense.
- We rely on a limited number of ridesharing insurance providers, and should such providers discontinue or increase the cost of coverage, or cease operations or providing certain types of coverage, we cannot guarantee that we would be able to secure replacement coverage on reasonable terms or at all.
- If we are subject to claims of liability relating to the acts of Drivers or others using our platform, we may be subject to negative publicity and incur additional expenses, which could harm our business, financial condition,
40and operating results. - Our revenue is dependent on the pricing models we use to calculate consumer
faresprices and Driver earnings. - Our pricing models, 40 including dynamic pricing, have been, and will likely continue to be, challenged, banned, limited in emergencies, and capped in certain jurisdictions.
- Furthermore, our pricing model has been the subject of litigation and regulatory inquiries related to, among other things, the calculation of and statements regarding consumer
faresprices and Driver earnings (including rates, fees, surcharges, and tolls), as well as the use of surge pricing during emergencies and natural disasters. - If a company we acquire or in which we have an interest loses rights to
41valuable intellectual property or is found to infringe third party intellectual property rights in such lawsuits, the value of our investment may materially decline. - If we cannot license or develop alternative technology, content, branding, or business methods for any allegedly infringing aspect of our business, 41 we may be unable to compete effectively or we may be prevented from operating our business in certain jurisdictions.
- The market price of our common stock may fluctuate or decline significantly in response to numerous factors, many of which are beyond our control, including: actual or anticipated fluctuations in MAPCs, Trips, Adjusted EBITDA, Free Cash Flow, Gross Bookings, revenue, or other operating and financial
results;results, or additional non-GAAP measures we introduce; announcements by us or estimates by third parties of actual or anticipated changes in the number of Drivers and consumers on our platform; variations between our actual operating results and the expectations of our management, securities analysts, investors, the financial community; changes in accounting principles or changes in interpretations of existing principles, which could affect financial results; actions of securities analysts who initiate or maintain coverage of us, changes in financial estimates by any securities analysts who follow our company, or our failure to meet these estimates or the expectations of investors; announcements by us or our competitors of significant products or features, technical innovations, acquisitions, strategic partnerships, joint ventures, or capital commitments;42negative media coverage or publicity; changes in operating performance and stock market valuations of technology companies generally, or those in our industry in particular, including our competitors; price and volume fluctuations in the overall stock market, including as a result of trends in the economy as a whole; lawsuits threatened, filed, or decided against us; developments in legislation or regulatory actions, including interim or final rulings by judicial or regulatory bodies (including any competition authorities blocking, delaying, or subjecting our pending acquisitions to significant limitations or restrictions on our ability to operate in one or more markets, or requiring us to divest our or any target company s assets or businesses in one or more markets); changes in accounting standards, policies, guidelines, interpretations, or principles; 42 any major change in our board of directors or management; any safety incidents or public reports of safety incidents that occur on our platform or in our industry; statements, commentary, or opinions by public officials that our product offerings are or may be unlawful, regardless of any interim or final rulings by judicial or regulatory bodies; any trading activity in our share repurchase program; and other events or factors, including those resulting from war, incidents of terrorism, natural disasters, civil unrest, public health concerns or epidemics, pandemics,naturaldisasters,or responses to these events. - Our payment obligations under such indebtedness may limit the funds available to us, and the terms of our debt
43agreements may restrict our flexibility in operating our business. - In 43 addition, certain of our existing debt instruments include restrictions on our ability to pay cash dividends.
- The process of compiling the system and processing documentation necessary to perform the evaluation needed to comply with
44Section 404 is costly and challenging, and we may not be able to complete evaluation, testing, and any required remediation in a timely fashion. - Failure to remedy any material weakness in our internal control over financial reporting, or to implement or maintain these 44 and other effective control systems, could also restrict our future access to the capital markets.
Removed since the previous 10-K 22
- To remain competitive in certain markets, we have in the past lowered, and may continue to lower, fares or service fees, and we have in the past offered, and may continue to offer, significant Driver incentives and consumer discounts and promotions.
- Our business is subject to numerous legal and regulatory risks that could have an adverse impact on our business and future prospects.
- We incurred an operating loss of $1.8 billion in the year ended December 31, 2022, and as of December 31, 2024, we had an accumulated deficit of $20.7 billion.
- For example, in January 2021, we completed the merger of our autonomous technologies business with Aurora, and included a $400 million investment in the combined company and a commercial agreement pursuant to which we and Aurora will collaborate with respect to the launch and commercialization of self-driving vehicles on our ridesharing network.
- Additionally, we have entered into commercial partnerships with various autonomous mobility and/or autonomous delivery companies.
- For example, in connection with Aurora s November 2021 initial public offering, we are subject to a 4-year lock-up with respect to our shares in Aurora.
- If our growth slows more significantly than we currently expect, we may not be able to maintain profitability, which would adversely affect our financial results and future prospects.
- In addition, circumstances that have accelerated the growth of our Delivery offering stemming from stay-at-home order demand related to the pandemic may not continue in the future.
- In 2024, we derived 20% of our Mobility Gross Bookings from five metropolitan areas Chicago, Los Angeles, and New York City in the United States, Sao Paulo in Brazil, and London in the United Kingdom.
- If we are not able to adequately address any of these concerns, we could suffer significant reputational harm, which could adversely impact our business.
- For example, when we set our 2025 climate goals, we anticipated that strong regulatory measures, alongside sustained industry-wide investment, would support our efforts.
- As of December 31, 2024, we had U.S. state net operating loss carryforwards of 31 $7.5 billion that started expiring in 2024 and $1.6 billion that have an unlimited carryover period.
- As of December 31, 2024, we had foreign net operating loss carryforwards of $759 million that started expiring in 2024 and $19.2 billion that have an unlimited carryover period.
- Additionally, in November 2019, a ballot measure to impose a surcharge on ridesharing trips in San Francisco was passed by voters in San Francisco and such surcharge took effect on January 1, 2020.
- A judicial review process is pending.
- However, these developments may adversely affect our ability to offer ridesharing services and negatively impact our financial performance in Hong Kong.
- Our failure to share such data in accordance with these regulations may result in government authorities assessing significant fines or penalties against us or shutting down our or Careem s app in Egypt on either a temporary or indefinite basis.
- In September 2024, a constitutional reform to the judiciary in Mexico was approved; secondary regulations are still pending, which are needed to assess the legal impact on our operations in Mexico.
- In addition, in March 2022, Uber Technologies, Inc. and Uber B.V. were each fined 2.12 million by the Italian data protection authority for alleged privacy violations stemming from an investigation conducted in 2018.
- Brazil provides another example, having passed the General Data Protection Law (Lei Geral de Prote o de Dados Pessoais, or LGPD) in 2018, which is now in effect.
- If any of these events were to occur, our business and financial results could be significantly disrupted and adversely affected. 38 Adverse litigation judgments or settlements resulting from legal proceedings in which we may be involved could expose us to monetary damages or limit our ability to operate our business.
- We operate in an industry in which the competition for Drivers is intense.
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